Shipping Policy

Shipping methods:
We ship via Airmail & Express DHL.

Shipping Rates:
• We currently offer FREE shipping via Airmail.
• We also ship via Express DHL (available at checkout).  
- All orders are carefully packed in Thailand and shipped internationally with tracking.

• Free Airmail Delivery Time:
11-23 business days approximately (handling time + transit time)

• Express DHL Delivery Time: 
3-5 business days approximately (handling time + transit time)
- Shipping cost provided at checkout

Order Processing Time (handling time): 1-2 business days.
Order Cut-off Time: 12:00 PM (GMT+7 - Bangkok Time), Monday through Friday.
Orders placed after 12:00 PM will begin processing the following business day.

How to Track Your Order
Once your order has been shipped, we will email you the tracking number and tracking link. Please use the link in the shipping confirmation email to follow your shipment.

If the tracking information has not updated for several business days, please contact us at contact@creidnejewelry.com with your order number.

Airmail Tracking Link: https://track.thailandpost.co.th
DHL Tracking Link: https://www.dhl.com/th-en/home/tracking.html

Import Duties:
Depending on your country, your order may be subject to import duties, taxes, or customs fees. These charges are determined by your local authorities and are not included in your order's total.

If applicable, the courier or shipping service will contact you or collect these fees at the time of delivery or before delivery. We recommend checking with your local customs office for more information.

Address Change:
We are unable to change the shipping address once the shipment is on its way.
If you need to change the shipping address, please contact us at contact@creidnejewelry.com urgently before we ship the order or before we email you the tracking number.

For refund information, please review our refunds policy.
For returns and exchanges, please review our returns policy.

IMPORTANT: Please note that public holidays, severe weather and customs delays may extend the estimated delivery times.