Returns Policy

Returns Policy:
We believe that you will love our products.
However, we understand that buying jewelry online is different from seeing it in person, which is why we accept returns within 30 days of delivery.

Exchange & Returns:
We accept all exchanges & returns within 30 days from the delivery date.

If you need to exchange or return a product for any reason, please contact us at contact@creidnejewelry.com within 30 days from the delivery date quoting your order number and reason for return. 

We will reply within 1-2 business days with a return reference and confirm the return address. Please kindly pack the item securely with the return reference enclosed and post it with a tracked service, keeping your proof of postage. 

We will issue the refund in full within 1-3 business days of receiving the returned product. For exchanges, we will arrange the shipping of the replacement product free of charge after receiving the returned product.

Refunds will be issued to the original payment method used for the order.

Restocking Fee & Return Shipping Costs:
We do not charge any restocking fees ($0 / 0%) on returned items.
Return postage fees are not refunded unless the product is damaged, defective or incorrect.

For standard returns, including change-of-mind returns, customers are responsible for arranging and paying for return postage.

Return Condition:
We accept returns of products that are new or slightly used, including products that have been opened or tried on. Returned products should be in substantially the same condition in which they were received. This condition does not prevent returns of products that arrived damaged or defective.

Return Address: 
Creidne Jewelry
116, Soi Chim Phli 14, 
Chimphli, Taling Chan,
Bangkok 10170, Thailand
Email: contact@creidnejewelry.com
Phone: +66 947-613-848

Damaged or Defective Items:
Please inspect your order upon delivery.

If an item arrives damaged or defective, please contact us as soon as possible and within 30 days of delivery at contact@creidnejewelry.com with your order number and photos showing the damage or defect. 

We will issue a full refund for the affected item or arrange the shipping of a replacement free of charge within 1-3 business days.

Missing Items:
If an item is missing from your order and the order arrives incomplete, please contact us as soon as possible and within 30 days of delivery at contact@creidnejewelry.com with your order number and photos of the package and items received. 

We will issue a refund for the missing item or arrange the shipping of a replacement free of charge within 1-3 business days.

Lost Parcels: 
If your tracking hasn't updated or your parcel has not arrived after 23 business days for an Airmail parcel or after 5 business days for a DHL parcel, please contact us at contact@creidnejewelry.com.

We will initiate an investigation with the shipping carrier. 
If the parcel is confirmed lost by the shipping carrier, we will arrange the shipping of a replacement free of charge or provide a full refund within 1-3 business days.

Please report a potentially lost parcel within 30 days after the latest estimated delivery date.

Incorrect Items:
If you receive the wrong item, please contact us as soon as possible and within 30 days of delivery at contact@creidnejewelry.com with your order number and photos of the item and package received.

We will arrange the shipping of the correct item free of charge or issue a full refund for the incorrect item within 1–3 business days. We will cover any necessary return postage costs.

Cancellations:
If you change your mind before receiving your order, you may cancel at any time before the order is shipped. If your order has already been shipped, please contact us at contact@creidnejewelry.com as soon as the order has been delivered to return it according to our returns policy.

IMPORTANT: Please note that public holidays, severe weather and customs delays may extend the estimated delivery times.